RETURNS POLICY

Thank you for shopping at Make Me Sticky. We want to ensure your satisfaction with every purchase you make. If you are not entirely satisfied with your order, we are here to help.

 

SECTION 1 – ELIGIBILITY

1.1. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

1.2. Certain products may be exempt from being returned, including personalized or custom-made items.

 

SECTION 2 – INITIATING A RETURN

2.1. To initiate a return, please contact our customer support team at Hello@makemesticky.com within 30 days of receiving your order. Please provide your order number and a detailed reason for the return.

2.2. Our customer support team will review your request and provide instructions on how to proceed with the return.

 

SECTION 3 – RETURN SHIPPING

3.1. You will be responsible for paying the return shipping costs unless the return is due to our error or a defective product.

3.2. We recommend using a trackable shipping service for your return to ensure that the item reaches us safely.

SECTION 4 – REFUND PROCESS

 

4.1. Once your return is received and inspected, we will send you an email notification to inform you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

4.2. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number of days, e.g., 5-10 business days].

 

SECTION 5 – EXCHANGES

5.1. If you wish to exchange an item for a different size or design, please contact our customer support team at [email address] within [number of days, e.g., 14 days] of receiving your order.

5.2. Exchanges are subject to product availability. If the desired item is not available, we will process a refund as per Section 4.

 

SECTION 6 – DAMAGED OR DEFECTIVE ITEMS

6.1. If you receive a damaged or defective item, please contact our customer support team at hello@makemesticky.com within 30 days of receiving your order. Please include a description and photos of the damage or defect including any packaging.

6.2. We will review your request and, if applicable, provide instructions on returning the item or issuing a replacement.

 

SECTION 7 – NON-RETURNABLE ITEMS

7.1. The following items are non-returnable:

– Personalized or custom-made items.

– Gift cards.

 

SECTION 8 – QUESTIONS AND ASSISTANCE

8.1. If you have any questions or need assistance with your return, please contact our customer support team at hello@makemesticky.com We are here to help!